Each sale in Focal Point has a status that indicates where it is in the process. Changing the status correctly keeps your cash / inventory information and reports synchronized with the reality of your business.
Sale statuses
Pending — Sale created but not fully paid. Used for credit sales or partial payments.
Paid — Full payment received. Normal status after collecting payment.
Delivered — Products delivered to the customer. For when there is delivery or pickup.
Canceled — Voided sale. Due to error / full return / customer backs out.
Change status
Go to Sales and find the sale
Open the sale details
Click on the current status (colored badge)
Select the new status
Confirm the change
Implications of each change
Pending → Paid
Records the payment in cash / updates revenue reports / enables invoice issuance (if it wasn't issued).
Paid → Delivered
Marks the sale as completed / useful for delivery tracking / does not affect inventory (it was already deducted).
Any status → Canceled
Reverses inventory (products go back into stock) / voids the invoice if it was issued / records the movement in cash (if there was payment).
⚠️ Canceling a sale with an issued electronic invoice requires generating a credit note.